Fiber optic outage

On September 15, a contractor in the heart of Missouri damaged a fiber optic cable that left up toresidents and businesses without phone or data services. It also knocked out some mobile carriers.

No chatting with your pals about the weekend, no checking in with Mom. A cut cable made for a quiet day. Companies around the world depend on the Internet for daily operations. Employees and customers alike rely on it. Step One: Get a second line from a second provider. That way, when a cable is cut and you lose one carrier, the second carrier line can successfully handle your voice and data traffic and you stay in business for the day.

Even customers in rural areas and smaller cities often have choices for a second carrier. Step Two: Install an appliance to provide automatic failover in case of emergency, like a cut fiber optic cable. The instant a problem is detected, all network traffic is diverted from the impacted line to the good line s. If the problem happens at 2 a. Make sure the appliance also does load balancing, so you can take advantage of your second line under normal operating conditions to spread your data traffic among all your carrier connections and improve the overall efficiency of your network.

Step Three: Sit back and relax. Our operations were not interrupted. Business communication continuity is an area where Ecessa anticipates and eliminates problems for thousands of customers worldwide with its PowerLink, ClariLink and WANworX devices.

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What to Expect During a Power Outage with Fiber-To-The-Home

Share this article! The answer is really simple.Fiber to the home service works differently than traditional copper pair telephone service. Since the new signal is entirely optical and can carry no appreciable power, the electronics attached to your home must be locally powered.

What this means in practically every case is that a battery backup unit has been installed inside your home. This unit is plugged into V AC commercial power and has a set of low power leads that feed the electronics outside.

The unit is designed to provide approximately 8 hours of backup telephone service during a commercial power outage. To keep the battery in optimum condition it is important that the battery backup unit be plugged into an outlet that is always live does not turn off with a switch. To verify your battery backup unit is plugged in and charging you should see a green 'AC' light on the front of the unit.

To help ensure that we can provide telephone service during a power outage for the longest period possible, the electronics on the side of the house sense the presence of commercial power at your home or business.

fiber optic outage

What this means for most subscribers is that Internet and television service are disrupted. Normally in a power outage this is acceptable as your televisions, computers, and wireless routers are no longer powered up and functioning, and most people won't notice the disruption.

Telephone service is provided throughout the outage, up to approximately 8 hours. This includes practically all cordless phones on the market. The handset will still likely power up, but since the commercial power is out at the base unit, no calls will be passed. The best way to keep telephone service during an outage is to keep at least one plain old telephone in your home in a convenient location. Phones like this can be purchased at many retailers for a reasonable cost.

It should just be a simple telephone, with only a telephone cord. No commercial power cord should be present. For those customers that have back up power at their homes or businesses, Internet and television services can be maintained through the power outage. In this scenario the battery backup unit and fiber terminal are not even aware that there is a power outage, and continue to operate normally.

While this article covers most common scenarios, it might not cover all. Griswold Communications Main Street P. Box Griswold Iowa gctc netins. Last Name. How can we help you? Site design by.

AT&T Outage Map

Powered by.Widespread internet outages around the United States on Friday afternoon quelled productivity and sent irate customers to Twitter to complain. Comcast and Xfinity suffered the biggest service interruptions across its internet, cable, and landline products. The company, which has more than 29 million business and individual customers, said on Friday that the outages stemmed from fiber optic cables at two internet infrastructure companies that were cut or otherwise disrupted.

Like virtually all internet providers, Comcast relies on a combination of its own fiber optic infrastructure and that of other partner companies to seamlessly route data around the world. Comcast says the two internet infrastructure companies involved are Level 3 now owned by CenturyLink and Zayo, a fiber company headquartered in Colorado. Throughout the afternoon, the outage-tracking site Down Detector showed service interruptions at CenturyLink, Zayo, and Comcast, but the latter suffered the most severe consequences.

fiber optic outage

CenturyLink noted that its two fiber cuts would not have been enough on their own to cause the outage, indicating that another also occurred, as Comcast said. All impacted services in the area have been restored. Fiber cuts aren't necessarily malicious, and can happen as the result of incidents like severe weather or construction mistakes. They're also not terribly uncommon; when they do happen, the internet infrastructure community works to implement redundancies and traffic rerouting tactics so physical disruptions don't cause digital ones.

In this case, the combination of disruptions in New York and North Carolina were enough to turn off the internet for millions of people. The underlying physical backbone of the internet is surprisingly fragile, and failsafes don't always work. For example, in November, a tiny misconfiguration error at Level 3 caused outages around the US. And a digital attack on the internet infrastructure company Dyn famously caused major outages in because they were targeted at destabilizing one of the internet's underlying routing protocols.

By Friday evening, Comcast service had come back for many customers. But the underlying message should resonate: The internet can be more frail than you'd think, and sometimes all it takes to shut it down is a couple of cuts. She previously worked as a technology reporter at Slate magazine and was the staff writer for Future Tense, a publication and project of Slate, the New America Foundation, and Arizona State University.

Read more. Senior Writer Twitter. Featured Video. It stands for distributed denial of service, a kind of attack that turns insecure, internet-connected devices into a sort of zombie army. So here's how you can avoid being part of that zombie army.

Topics Internet fiber Comcast.News News February 22, Most of Lake Tahoe was without internet for over 12 hours this past Friday after a garbage truck severed a Charter Communications fiber-optic line near the Minden-Tahoe Airport. The incident also left Charter customers, including those in Carson Valley, without phone and television services. While the issue left many customers frustrated, it did not appear to impact critical services in South Lake Tahoe. Though connectivity issues are somewhat usual in the Tahoe Basin, an outage for that long is unusual.

Picciolo said in this particular instance, the line was severed in multiple places, which contributed to the lengthy fix time. Details around how the garbage truck downed the line are still unclear. No police report was ever filed. Fraser was not on the scene, and could not provide any more details on how the truck came to strike the pole. A similar incident occurred in when a truck pulled down cable lines in Washoe Valley, knocking out service to points south. Ina fiber optic phone line was cut during construction along Heybourne Road north of Stephanie Way.

Douglas County was without service for several hours. Clarification: This story was updated to reflect that a fiber-optic line was taken down in the incident and not a pole. Your financial contribution supports our efforts to deliver quality, locally relevant journalism.

Now more than ever, your support is critical to help us keep our community informed about the evolving coronavirus pandemic and the impact it is having locally. Every contribution, however large or small, will make a difference. Start a dialogue, stay on topic and be civil. If you don't follow the rulesyour comment may be deleted. April 12, April 11, March 18, April 10, April 9, Tedious task of splicing fiber-optic cable cited as reason for lengthy service outage in South Lake Tahoe News News February 22, A Charter crew works to restore internet service to Carson Valley on Friday afternoon.

Brad Coman. Support Local Journalism Donate. Frontline: School district delivering thousands of meals during virus crisis April 12, Time to serve your community: Healthcare workers, volunteers needed Opinion April 12, Incline Village knitters donate hats to new parents April 12, Congressional candidate Brynne Kennedy donates surgical masks April 12, All hands on deck!

Barton prepares for possible surge in patients April 11, Virus update: El Dorado has as many recoveries as positive cases April 11, A: In a network, bandwidth what engineers call bitrate is the ability to carry information.

The more bandwidth a network has, the more information it can carry in a given amount of time. Networks with high bandwidth also tend to be more reliable because fewer bottlenecks disturb the flow of information. A: The amount of bandwidth we need grows every year. Worldwide Internet traffic roughly doubles every two years and has been increasing even faster lately because of smartphone use.

The biggest growth has been for video — traditional pay TV, over-the-top or Internetbased video, and video communications. By the end ofnetwork equipment vendor Cisco noted that traffic had reached levels not expected until — seven years ahead of schedule.

Video requires not only extra bandwidth but also extra reliability. The smallest delay in data transmission can result in distorted views.

fiber optic outage

More video is available than ever before, and people are watching video on more screens at once. In addition, video formats are becoming more bandwidth-intensive. So-called 3D immersive HDTV — already used in some academic and industrial settings for telepresence — requires between 50 Mbps and Mbps. A: Bandwidth requirements for many kinds of data are exploding. For example, think about uploading photos to a cloud storage facility such as iCloud.

Digital cameras can create larger and larger images; 30 megabytes is not uncommon. And amateur HD video cameras use about 10 gigabytes per hour of video — the equivalent of of those 30 MB still images. In health care, the medical images produced by equipment such as CT scanners are a hundred times larger than camera images, and more. A DNA sequencer produces enough data to monopolize a 2. It can support high bandwidth for only a few hundred yards. The longer a signal travels on copper, the lower the bandwidth.

Optical fiber is unique in that it can carry highbandwidth signals over enormous distances. Fiber uses laser light to carry signals. Under some circumstances, a signal can travel 60 kilometers 36 miles without degrading enough to keep it from being received.

fiber optic outage

The international minimum standard is 20 kilometers 12 miles. Fiber is also far better able to support upstream bandwidth — that is, from a user to the network. But emerging consumer uses such as home video uploads, cloud storage, distance learning, video communication and telemedicine may require as much upstream bandwidth as downstream. Small businesses, often homebased, may need upstream bandwidth as well — consider a wedding photographer sending proofs by email to clients. Businesses now often copy all their working data files for safekeeping to a remote computer center.

Q: What about wireless? I hear 4G wireless can provide 54 Mbps. A wireless user might get high speeds for a moment or two if no one else is around, but average wireless speeds, even for 4G, are similar to those for DSL. Wireless broadband depends on fiber to move information to and from cell towers. Even so, each antenna can support only a finite number of cellular signals.

Cellular data traffic grew fold from to and will grow another sixfold by Providers severely limit wireless data, encouraging or forcing customers to use Wi-Fi connections instead of cellular networks for data.

Those Wi-Fi connections, in turn, work best when they can quickly offload data to a fiber network.Keep in mind, you might be experiencing a different issue if you don't see an alert, like a website being down or a major power outage affecting your area. Visit our Fiber Outage Search page.


Sign in to your Fiber Account using the email address and password you used when you originally signed up for Fiber. Check for an alert at the top of the page about an Internet outage affecting your Google Fiber service.

Internet Down - Lightning strikes AT&T facility, causes widespread outage

If there's no alert notifying you about a known outage in your area and you're experiencing Internet issues today, there might be an issue with your in-home network. Please hold tight! Our crews are already working on restoring service in your area as quickly as possible. We appreciate your patience. You can also visit the Fiber Help Forum to check for updates from the Fiber team and view questions and comments from other Fiber customers.

Google Help. Privacy Notice Terms of Service Submit feedback. Send feedback on Help Center Community. Google Fiber Contact us. Learn more. Check for a service outage Check to see if you're in fact affected by a power outage by visiting our Fiber Outage Search page or signing in to your Fiber account.

Having trouble signing in to your Fiber account? Recover your password or use our sign-in troubleshooter to solve this issue. Was this helpful? Yes No.

Help Solve problems with your account Solve problems with your network Solve problems with your TV Solve problems with your mobile app Solve problems with your Fiber Phone Check for a service outage.Telephone and cable companies like to boast about their sophisticated landline fiber optic and VoIP telephone systems.

But there's one possible drawback they don't highlight: losing your phone service during a power outage. Find out how to stay in touch during an emergency. Otherwise, the phones go dead. That renders the lines useless for dialingloved ones, friends, and others during disasters, when telephone access often is needed most.

That's a particular problem if you don't have a cell phone as a backup; if the cellular networks fail, as some did during Hurricane Irene and the October snowstorm ; or if you can't recharge the batteries on mobile phones because your power is out.

That's not good enough! Why change a basic phone design that was in place for over 60 years? The Federal Communications Commission estimates that about 28 percent of residential wireline calls are made using VoIP service.

Even where copper lines continue to run alongside the newer fiber and hybrid fiber lines, phone users may not be aware that they can still opt for traditional service. And those who try may be discouraged by the telephone companies' policies denying the best pricing to those who insist on staying with copper as part of their bundled telecommunications services. Telephone companies have long used copper lines, while the cable television companies have relied on coaxial cable for TV, Internet, and VoIP telephone service.

Both industries now are making increased use of fiber, hybrid fiber-copper, or hybrid fiber-coaxial cable lines. The benefit of the old copper service is that, unlike fiber and hybrid-fiber lines, it carries not only the voice and data signals but also the power to operate a standard, non-cordless telephone. The phone company itself provides that power, which often keeps the phones working even when a problem at the power company knocks out electric service.

It can be less of a concern with hybrid copper-fiber systems, in which copper lines carry the signal the last mile or so to the home. Their commercial customers get the backup system automatically.

Charter says that less than one percent of its residential customers choose the backup unit, leaving the remaining 99 percent or so with phone systems that go dead whenever the power fails. Both companies say the strategy helps them hold down prices.

With most companies, customers generally are responsible for replacing the backup batteries, which last from two to around 10 years, depending on the type of system. Verizon says that unlike copper, fiber-optic lines are more resilient when it comes to damage from water and lightning and that they have reduced line-related repair dispatches by 75 percent.

But there have been news reports in recent years saying that Verizon is neglecting its copper network in favor of its fiber one, which might also be a factor in its greater vulnerability.

Robert Master, political director for the Northeast area district of the Communications Workers of America, says Verizon technicians, who the union represents, are told to patch malfunctioning copper lines rather than replace them.

He said the deterioration of the copper system contributed to communication losses during recent storms. But there may be another reason why copper presents problems for phone companies. Federal law requires them to share their copper lines with competitors. InVerizon urged the FCC not to modify its rules allowing carriers to retire copper lines. Verizon already has done so in small areas of Texas and Florida and is studying whether it should do the same elsewhere.

But the FCC focus is on keeping the network itself operating during hurricane, earthquakes and other calamities, not the telephones themselves. One option that might help resolve issues is requiring telephone and cable companies to install a piece of copper within their fiber and hybrid-fiber systems, allowing them to transmit power to the phones themselves.

Verizon told us, however, that doing so would be too expensive implement and increase vulnerability. Among the steps to take:. Know your system. Find out which kind of landline phone service you have and how it functions during a power outage, if at all. If you're unsuccessful and still want the service, opt for the back-up system. Keep extra batteries on hand. They can extend the amount of time the backup system powers your phones.


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